General Office Policies


Questions Welcome

We do our best to explain everything clearly — but please feel free to ask questions at any time. We’re always happy to help.

Parking

Parking is available in the building in designated guest/patient spaces (currently $1 per 15 minutes, up to $9). Two-hour street parking is also available nearby. Please note that we are unable to validate parking at this time and are not responsible for parking fees or violations.

New Patient Visits

Your initial biological consultation includes any necessary x-rays, a comprehensive exam, and treatment planning. Time with the doctor is approximately 1–2 hours depending on the type of consultation; your total visit time will be longer. Additional consultations may be recommended and scheduled separately if a deeper review is needed.

Scheduling & Cancellations

We are a one-patient-at-a-time practice, reserving your appointment exclusively for you. Please schedule only the appointments you’re able to keep. Missed or late-cancelled visits prevent other patients from receiving care and will incur a fee. (See Appointment Cancellation Policy for details.)

Children & Family Care

We welcome patients under 18 when a parent or legal guardian is an active patient in our office. Parents are welcome in treatment rooms; however, we are only able to treat cooperative children. If needed, we may refer to a biological pediatric specialist. Please note that reserved appointment time may still be subject to a fee if treatment cannot be completed.

Phone Courtesy

Please keep phones silenced and put away during your visit to help maintain a calm, focused environment.

Please Help Us Stay Fragrance-Free

Our patients include individuals with serious fragrance sensitivities — exposure to scented products can cause significant health reactions that last days or weeks. We kindly ask that you arrive free of perfumes, colognes, scented lotions, and scented laundry products. Your consideration makes a real difference to those who share this space.

Preventive Care Requirements

Our goal is to help you maintain long-term dental health and minimize the need for treatment. To support this, we require:

  • At least two routine exams per year
  • At least one set of check-up x-rays per year
  • A comprehensive exam every three years (with full x-rays)

These visits are essential for consistent, effective care.

We use digital x-rays with very low radiation exposure (comparable to everyday background levels). Lead aprons are available upon request, though current evidence does not require them with digital x-rays. If you have concerns, please let us know — we’re happy to discuss options to support your comfort

v. Mar. 24, 2026, SDA