Although we know that unforeseen circumstances come up from time to time, it is important for patients to honor their appointments so that your hygienist, doctor, our staff, and other patients can arrange their schedules accordingly.

Although some offices use double-booking as a strategy to minimize the impact of cancellations, the result is a reduced quality of service. As a biological dental practice, your health is our top priority. Therefore we never double book patients. Your appointment time is reserved just for you so we can provide the quality of care you deserve.

If you are unable to make your appointment,
we require a minimum 24-48-business-hour notice.

Therefore, in the unlikely event that you are unable to keep your appointment and unable to provide sufficient notice, we will review this cancellation policy with you once more and charge a fee to cover lost time at:

$60 per hour of hygiene appointment time.

$120 per hour of general dentistry appointment time.

$240 per hour of specialty dentistry appointment time.

The fee will be charged to the credit card that we have on file.

If you need to reschedule an appointment, please call (not text) as soon as possible but not less than 24 business hours in advance (not counting weekends or holidays), and speak directly to our office staff during business hours.

Leaving a message after hours or using electronic communication such as email or text will be considered a missed appointment and is subject to the same fees. For example, cancelling Friday night for a Monday morning appointment does not provide sufficient notice and is considered a missed appointment.

Thank you sincerely for your understanding and cooperation.

Please initial & sign the Patient Information form to acknowledge that you have read and understood the Appointment Cancellation Policy of the office and agree to be bound by its terms. In addition you achnowledge that you understand that such terms may be changed occasionally by the office.