General Office Policies


Welcome to our office! Thank you for taking this very important step towards achieving excellent health. We promise you a refreshing experience, friendly and transparent communication, and a comprehensive approach to personalized healthcare. We aim to connect dental health to overall health in ways that will empower you and help elevate your health to whole new levels!

  • We will provide explanations before you ask, but you will have the opportunity to question anything and everything that is not clear to you. We enjoy questions, so please ask.
  • Parking is available in the building and is currently charged at $1 per 15 minutes with a maximum of $9 (for 2:15 or longer) in a "guest / patient" spot. Two-hour street parking on Riverside is also available. We are not responsible for parking fees or for parking violations.
  • As a new patient for a biological consultation, your appointment will include necessary X-rays, a biological consultation, examination, and treatment planning. Your time with the doctor will be limited to one hour although you will be here longer. An extended consultation that dives deeper into functional medicine, functional dentistry, or holistic dental topics may require additional time at additional fees. An extended or follow-up consultation(s) may also be scheduled separately. There is a lot of information to share!
  • Alternatively, if you are a new patient scheduled for hygiene only, your appointment will instead be with one of our professional and gentle dental hygienists. Your doctor will provide a standard dental examination and screening for dental issues such as cavities, gum disease, or bruxism. For a deeper, health-focused and holistic evaluation, a biological consultation is recommended and can be scheduled separately.
  • Our office is quality-driven and we maintain a one-patient-at-a-time policy. We devote our time solely to you. Please take only those appointments you can keep. Cancellations or missed appointments without adequate notice prevent other patients from receiving care and will incur fees. Please see the appointment cancellation policy on the following pages for important details.
  • We share your concern about your children and loved ones. Rest assured that we will treat them with all the care you expect. You are welcome to accompany your child into the treatment rooms, but we can only treat well-behaved and cooperative children. If necessary, we will refer your child to a biological pediatric office. There will be a fee charged to cover appointment time even for unsuccessful treatment appointments.
  • Please keep phones silent and stowed away. They are distracting to your healthcare provider and others and can detract from your experience.
  • We are a fragrance-free office. Please avoid the use of perfumes and scented products when visiting.
  • Our sincerest commitment and wish for you and your family is to never need dental work again. Accomplishing these healthy goals depends on hygiene visits at least twice a year so we can keep dental disease at bay forever. Our policy and procedures include:
    • a minimum of two routine examinations per year,
    • a minimum of one set of checkup x-rays per year, and
    • one comprehensive examination every three years with a set of comprehensive x-rays.

      These are requirements in our office so we can deliver consistent and effective healthcare. We use digital x-rays with ultra low radiation, roughly equivalent to one or two bananas worth of radiation per image. Our bodies are built to deal with this low level of background radiation on a daily basis. For those with additional concerns or sensitivities, we can also provide vitamin C to help your body handle any oxidative stress.

Please initial & sign the Patient Information form to acknowledge and agree to these policies.

v. July 24, 2024, SDA